Introduction
The check-in process is a critical step in the unit reservation journey. It ensures you have all necessary information from residents, processes payments, collects required documentation, and sets the stage for a smooth stay. This comprehensive guide walks you through every step of the Accez.Cloud check-in process from the resident’s perspective.
What Happens Before Check-In?
Before residents can check in, a property manager must create a booking on their behalf. Once created, the system automatically triggers the check-in workflow by sending an email notification to the resident.
The Complete Check-In Process
Step 1: Receive Email Notification
After a property manager creates a booking, you’ll receive an email notification containing:
- Booking confirmation details
- Payment request
- Link to complete check-in
- Reservation summary
Click the link provided in the email to begin the check-in process.
Step 2: Access the Resident Portal
Clicking the email link takes you directly to the resident portal. Since this is your first time accessing the system, you’ll need to set up your account.
Step 3: Create Your Password
You’ll see a password creation screen where you need to:
Enter a Secure Password:
- Minimum 8 characters
- Include uppercase and lowercase letters
- Add numbers
- Include special characters
Confirm Your Password: Re-enter the password to ensure accuracy.
Click “Submit” to save your password securely. Your account is now created and you can access the resident portal anytime using your email address and this password.
Step 4: Complete Payment
After setting your password, you’re automatically redirected to the payment page. This is where you’ll confirm your reservation by providing payment.
Enter Payment Details:
- Full name as it appears on card
- Card number
- Expiration date (MM/YY)
- CVV security code
- Billing address
Review Charges:
- Unit rental amount
- Duration of stay
- Any additional fees
- Total amount due
Click “Submit” to process your payment. Once payment is successfully processed, your reservation moves from pending to confirmed status.
Step 5: Log Into the Resident Portal
After payment confirmation, you’ll need to log back into the resident portal using:
- Email Address: The email where you received the booking notification
- Password: The password you just created
Click “Log In” to access your account.
Step 6: Check-In Notification
Upon logging in, a pop-up notification will appear prompting you to complete your check-in. This ensures you don’t miss this important step.
Click the “View Details” button in the pop-up to proceed to the check-in page.
Step 7: Fill in Personal Information
The check-in page contains several sections that must be completed:
Personal Information:
- Full legal name (as it appears on ID)
- Date of birth
- Phone number
- Emergency contact name and number
- Email address (pre-filled)
Address Information:
- Current street address
- City
- State/Province
- Postal/ZIP code
- Country
Special Requests (Optional):
- Early check-in needs
- Late check-out requests
- Accessibility requirements
- Parking needs
- Any other specific needs
Take your time filling out these fields accurately, as this information is important for your reservation and may be needed in emergencies.
Step 8: Upload Identification Documents
Document verification is a required step in the check-in process. You must upload one of the following:
Option 1: Government-Issued ID Card
- Upload front side image
- Upload back side image
- Ensure all text is clearly readable
- ID must be current (not expired)
Option 2: Passport
- Upload photo page of passport
- Ensure passport is valid for duration of stay
- All information must be clearly visible
Photo Requirements:
- High resolution
- Good lighting
- No glare or shadows
- All corners visible
- Text clearly readable
- Color image preferred
Step 9: Accept Terms and Conditions
Before finalizing check-in, you must:
Review Terms and Conditions:
- Property rules and regulations
- Cancellation policy
- Damage deposit terms
- House rules
- Liability information
Check Agreement Boxes:
- “I have read and agree to the terms and conditions”
- “I certify that all information provided is accurate”
- Any additional required acknowledgments
Step 10: Submit Check-In Information
After completing all sections and checking the agreement boxes, click the “Submit” button to save all your details.
The system will verify that all required information is complete before allowing submission.
Step 11: Review Your Information
In step three, you’ll see a comprehensive summary of all information you’ve provided:
Personal Details Review:
- Name, date of birth, contact information
- Address details
- Emergency contact
Booking Details Review:
- Unit number
- Check-in and check-out dates
- Total cost
- Payment status
Documents Review:
- Uploaded identification
- Verification status
Carefully verify all information for accuracy. This is your last chance to catch any errors before final submission.
Step 12: Final Confirmation
Once you’ve reviewed everything and confirmed accuracy, click the final “Submit” button.
Congratulations! You’re now successfully checked in for your reservation.
After Check-In: Managing Your Booking
Viewing Check-In Details
Access your check-in and booking information anytime by:
- Logging into the resident portal
- Navigating to the “Bookings” tab in the bottom menu
- Selecting your active booking
Booking Management Options
From the bookings tab, you can:
View Full Details:
- Complete reservation information
- Check-in and check-out times
- Unit details and amenities
- Contact information for property management
Cancel and Refund:
- Review cancellation policy
- Request cancellation if needed
- Check refund eligibility based on timing
- Submit cancellation request
Cancellation and refund options are based on the unit’s specific cancellation policy, which was agreed to during check-in.
Watch the Full Video Tutorial
See the complete check-in process step-by-step:
Key Takeaways
✅ Email link initiates the entire check-in process
✅ Password creation gives you ongoing portal access
✅ Payment must be completed before check-in can proceed
✅ Valid identification (ID or passport) is required
✅ All information must be accurate and complete
✅ Review screen allows final verification before submission
✅ Bookings tab provides ongoing access to reservation details
✅ Cancellation options depend on property policies
Tips for a Smooth Check-In
Prepare Documents in Advance: Have your ID or passport ready to photograph before starting check-in.
Use Good Lighting: Take document photos in bright, even lighting to ensure clarity.
Double-Check Information: Review all entered information carefully before submission.
Save Your Password: Store your resident portal password securely for future access.
Review Policies: Read the terms and conditions carefully, especially cancellation policies.
Check Email: Monitor your email for check-in confirmation and any additional instructions.
Early Completion: Complete check-in as soon as you receive the email to avoid last-minute issues.
Common Check-In Questions
Q: What if I don’t receive the check-in email?
A: Check your spam/junk folder, and contact property management if you still can’t find it.
Q: Can I check in for someone else?
A: Check-in must be completed by the person named on the reservation using their identification.
Q: What if my payment fails?
A: Try a different payment method or contact your bank. Reach out to property management if issues persist.
Q: Can I change my check-in dates after submission?
A: Contact property management to request date changes. Availability and fees may apply.
Q: Is my payment information secure?
A: Yes, Accez.Cloud uses industry-standard encryption and security measures to protect your payment data.
Q: What if I can’t upload my ID photo?
A: Ensure your file is in JPG or PNG format and under the size limit. Try a different photo if needed.
What Happens After Check-In?
Once check-in is complete:
- You’ll receive confirmation email
- Property management is notified
- Your check-in status is updated
- Access instructions may be provided
- You can view all details in your bookings
Preparing for Your Stay
After successful check-in:
- Note your check-in and check-out times
- Save property contact information
- Review unit amenities and features
- Familiarize yourself with property rules
- Plan your arrival and parking