Introduction
Effective maintenance management is crucial for property operations and resident satisfaction. Accez.Cloud’s work order system helps you document, track, and resolve maintenance issues quickly and efficiently. Whether created by residents or property managers, work orders ensure nothing falls through the cracks.
What Are Work Orders?
Work orders are formal requests to resolve maintenance issues or complete tasks within your property. They serve as:
- Documentation of maintenance needs
- Tracking tools for issue resolution
- Communication channels between residents and management
- Historical records of property maintenance
Who Can Create Work Orders?
Work orders in Accez.Cloud can be created by:
- Residents: Directly reporting issues they’re experiencing
- Property Managers: Creating work orders on behalf of residents or for proactive maintenance
This flexibility ensures all maintenance needs are captured and addressed.
Step 1: Navigate to Work Orders
From your dashboard homepage, navigate to the Properties section. Select the property for which you want to create a work order. Once in the property view, click on the “Work Orders” tab.
Step 2: Create Your First Work Order
If you haven’t created any work orders yet, you’ll see an empty work orders page. Click the “Add First Work Order” button to begin.
A new page will open with a comprehensive work order creation form.
Step 3: Fill in Work Order Details
Complete the following information:
Title: Create a clear, descriptive title for the work order (e.g., “Leaking Kitchen Faucet – Unit 204”)
Problem Category: Select the appropriate category:
- Plumbing
- Electrical
- HVAC
- Appliances
- Structural
- General Maintenance
- Other
Problem Description: Provide detailed information about the issue the resident is facing. Include:
- When the problem started
- Severity of the issue
- Any temporary measures taken
- Impact on daily living
Location Details:
- Specific area within the property
- Unit number
- Floor
- Exact location within the unit (kitchen, bathroom, etc.)
Status: Set the initial work order status:
- Open
- In Progress
- On Hold
- Completed
- Cancelled
Image Upload: Add photos documenting the issue. Visual references help maintenance teams understand and prioritize the work.
Step 4: Submit the Work Order
After filling in all required details, click the “Create” button. Your work order is now successfully created and will appear in the work orders list.
The work order is now trackable and can be assigned to maintenance personnel for resolution.
Managing Existing Work Orders
Viewing Work Orders
All created work orders appear in the work orders list with key information:
- Work order title
- Status
- Creation date
- Priority level
- Assigned unit
Editing Work Orders
To update a work order:
- Click the three-dot icon next to the work order
- Select “Edit” from the menu
- Update any information (status, details, priority)
- Save your changes
This is particularly useful for:
- Updating status as work progresses
- Adding additional information
- Modifying priority levels
- Recording completion notes
Deleting Work Orders
If a work order is no longer needed:
- Click the three-dot icon
- Select “Delete”
- Confirm the deletion
Note: Only delete work orders that are duplicates or created in error. Completed work orders should be marked as complete for historical records.
Watch the Full Video Tutorial
See the complete work order creation and management process:
Key Takeaways
✅ Work orders can be created by both residents and property managers
✅ Detailed descriptions help maintenance teams respond effectively
✅ Photos provide valuable visual context for issues
✅ Status tracking ensures nothing is overlooked
✅ Work order history provides valuable property maintenance records
✅ Categories help organize and prioritize maintenance requests